I spent ten years as an ER nurse working across roughly 20 hospitals, leading busy departments as a charge nurse, and serving remote northern communities where clear decisions and practical systems mattered. That career trained me to enter a complicated environment, separate symptoms from root causes, understand how people and information move, and find the safest practical way forward. OpsTriage applies that same discipline to business growth and operations. I look at the full system: how customers find you, what happens when they reach out, how the opportunity is followed up, how the work is delivered, and what brings the customer back. The goal is not to add more software. It is to fix the part of the business that is costing you the most.